People resist change and avoid new ways of working for plenty of reasons. My experience has taught me a lot about how to introduce human-centered design (HCD) to people and get them excited to learn more. Three things are especially important.
The practice of design begins by understanding the world around you and then finding opportunities to improve it. In our modern-day “experience economy,” organizations must design with the customer experience in mind in order to stay competitive.
LGBTQ+ Pride Month is a time to celebrate inclusion and diversity, and reflect on our calling as human-centered designers to love and serve everyone. We’re adopting diversity, equity, and inclusion as more than just opportune buzzwords – we’re embracing them as core values and strategic pillars.