Introducing: LUMA Community Roundup. In the spirit of sharing helpful and interesting content, we’ll highlight books, articles, podcasts, etc. created by our very own community of instructors and partners. We’re proud to work with experienced design thinkers from all over the world.
People resist change and avoid new ways of working for plenty of reasons. My experience has taught me a lot about how to introduce human-centered design (HCD) to people and get them excited to learn more. Three things are especially important.
The practice of design begins by understanding the world around you and then finding opportunities to improve it. In our modern-day “experience economy,” organizations must design with the customer experience in mind in order to stay competitive.