Terri Burch

Terri is a LUMA instructor and passionate design strategist, facilitator, and hybrid-thinking professional. She adopts strategies and tactics from both the creative design and strategic business worlds to help organizations use design to address complex challenges.

Posts by Terri Burch

A header image with the Interviewing method card inside a speech bubble that says Empathy. In the background an interview is taking place with two people.

How to build greater empathy with Interviewing

Interviewing stakeholders to learn more about their perspectives, motivations, and emotions helps you to build empathy and discover more about the people you seek to serve. Let’s talk about some facilitation tips for running an effective interview!

Design resources, Field notes, How-to guides