Make Things Better
Jesse is a senior instructor at LUMA Institute. He has spent his adult life honing his skills in teamwork, facilitation, and design. Jesse has worked in a variety of industries, from technical theater to retail manufacturing, and with orgs of all sizes, from local nonprofits to billion-dollar public companies. Jesse has a bachelor’s degree in technical direction from Emerson College and a master’s degree in technical direction from the University of Connecticut.
People resist change and avoid new ways of working for plenty of reasons. My experience has taught me a lot about how to introduce human-centered design (HCD) to people and get them excited to learn more. Three things are especially important.
