Big Wins
  • Complex application for National School Lunch Program reduced to one page
  • Improved application projected to save $600 million in taxpayer dollars
  • Government teams embrace new mental model for solving tough problems
  • 15.7%

    Rate of Improper Payments

  • $1.8 billion

    Improper Payments to Schools

  • 33%

    Goal for Decrease in Error Rate

  • 30 million

    Children Eligible For the Program

  • $600 million

    Projected Taxpayer Savings

Fundamentals Workshop

Fundamentals of Innovation through Human-Centered Design introduces the LUMA System.

Instructor Certification

Structured program for individuals to gain certification as a LUMA instructor.

Resources

“Innovating for People” handbook, planning items and templates for the LUMA System.

Special Topics Workshops

Deep dives on specific challenges like problem framing, ideation and rapid prototyping.

Enterprise Access

Full access to LUMA curriculum, tools and resources to build a culture of innovation.

Outcomes

  • Application form reduced from four pages to one
    20+ states using the revised form on their websites
  • First year of use, received very positive feedback from users
    U.S.D.A. staff empowered to innovate through LUMA System

Project Recognition

Design Management Institute’s Design Management Award 2015:
Helping Children Get Healthy Meals at School

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