Human-Centered Design Facilitator

Become highly skilled at planning and facilitating design thinking work sessions that get results.

Collaborative digital tools 

  • Be ready to use MURAL, a digital workspace for visual collaboration, in the program sessions. You don’t need a MURAL account, but you do need to be able to follow a link to a MURAL board and then use its tools and functions. Learn more about MURAL.

Materials you’ll need

To make the most of your Facilitator Certification Program experience, please have these materials on hand:

  • Sticky notes in a few different colors
  • A thick Sharpie® marker
  • A few pieces of paper

You can find LUMA’s recommended supplies on

Technical requirements for supporting Zoom

System requirements

  • A webcam or HD webcam, built-in or USB plug-in
  • A stable internet connection: broadband wired
    or wireless (3G or 4G/LTE)
  • Speakers and a microphone: built-in, USB plug-in
    or wireless Bluetooth

Supported operating systems

  • Mac OS X with MacOS 10.7 or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported browsers

Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
Mac: Safari 7+, Firefox 27+, Chrome 30+
Linux: Firefox 27+, Chrome 30+

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, Wi-Fi or wired environments.

Other helpful information

  • If multiple learners are in the same room, audio should be joined by only one computer or by one conference phone. Having multiple audio sources in one room will create feedback and disruption.
  • Make sure your Zoom client is up to date. To check, open the Zoom desktop client, navigate to the home screen, click on the drop-down arrow next to your name at the top of the screen, then select “Check for updates.”
  • If you have any issues with downloading Zoom, you might need to check with your organization’s IT support to ensure the download is not being blocked by firewalls or other managed settings.