UX Designer (Remote)

UX Designers are fierce advocates for the people who use LUMA’s products. They are comfortable using ethnographic, participatory, and evaluative research to uncover user needs and are adept at visualizing solutions through concepts and prototypes that solve those needs. They have a practiced eye for effective visual design and are committed to creating elegantly simple user experiences from otherwise complex workflows. 

Human-centered design is at the core of how we create innovative, intuitive, and beautiful user experiences. At LUMA, we strive to observe and understand the needs, behaviors, and emotions of our customers, and use these insights to inform our design decisions. We work collaboratively across cross-functional teams to solve complex challenges and craft experiences that highlight our products’ and platforms’ unique capabilities and personalities.

Essential functions & responsibilities

  • Contribute to the definition, prioritization, and production of LUMA’s digital offerings.
  • Utilize a thorough understanding of customer needs, user-centered design, and visual design skills to translate user requirements into a design vision and actionable delivery plan. 
  • Contribute to iterative low and high-fidelity prototyping of user interfaces.
  • Utilize qualitative and quantitative research methods to analyze, observe, and develop a deep understanding of customer and user needs.
  • Translate internal and external research and insights into models, diagrams, wireframes, and product schematics to gain a shared understanding of potential paths forward.
  • Assist efforts to assess, track, and measure user behavior over time via ethnographic, participatory, and evaluative research methods as well as quantified data and other analytics.
  • Act as a consistent champion for the customer, translate customer needs and priorities into measurable projects with clear outcomes.
  • Embrace experimentation, “test and learn” iterative cycles, and design constraints.
  • Collaborate relentlessly with cross-functional team members such as Development and Engineering, and other functional groups to deliver exceptional, high-quality experiences.

Success factors/job competencies

We recognize that you might not meet 100% of the experience, skills, and qualities listed below and that’s okay. We’d love to hear from you anyway!

  • Junior to mid-level experience in a User Experience Design or Product Design role.
  • Bachelor’s degree or higher in UX design, product design, interaction design, human-computer interaction, anthropology, psychology, cognitive science, or related fields or intensive UX boot camp/program completion.
  • Experience with Human-Centered Design, Agile methodologies, Double Diamond design approach, and Design Sprints.
  • User interface and visual design experience designing for web and mobile platforms.
  • Experience building wireframes and low and high-fidelity prototypes.
  • Experience with qualitative and quantitative research and analysis.
  • Experience designing, executing and evaluating usability tests and user research sessions.
  • Ability to engage closely with the Development and Engineering team to determine the best technical implementation methods and schedule.
  • Experience in a fast-paced, agile, startup-like environment.
  • Strong grasp of creative design tools (e.g. Sketch, Invision, Figma, Adobe CS).
  • Solid interpersonal and communication skills.
  • Ability to lead and manage projects with fundamentals of project management.
  • Deeply curious and empathetic to the challenges that people face throughout the design process.

What other attributes might help you stand out? 

  • Understanding of design as an approach to problem-solving.
  • Understanding of human-centered design methods and techniques.
  • Design systems experience.
  • Coding experience.
  • Experience working in a global business environment.

What we offer 

  • Training and development: All new employees go through LUMA’s human-centered design practitioner course to become certified practitioners of LUMA’s System of Innovation design methods and techniques.
  • Work where you live: We’re a fully remote, internationally distributed workforce!
  • Learn virtual collaboration tools: We use Mural, Miro, and Klaxoon whiteboarding tools to work and collaborate virtually.
  • Help the world become a better place through spreading design literacy!

About LUMA Institute

LUMA Institute was created around a clear purpose: to empower everyone to make things better. LUMA is dedicated to helping individuals, teams, and organizations innovate by transforming the way they work. Leading organizations around the globe rely on the “LUMA System of Innovation,” a unique and scalable system of human-centered design. We have reached innovators in more than 70 countries on six continents through our custom innovation programs for large organizations, public workshops that are open to all, and our digital platform, LUMA Workplace. We work with organizations of all types, sizes, and sectors – business, government, nonprofit, and education. Let’s make things better, together.

As a company built on human-centered beliefs and values, we view diversity, equity, and inclusion as sources of strength and inspiration. We are committed to attracting, retaining, and supporting a workforce that reflects the world around us. We believe that nurturing a diverse, multicultural, and welcoming environment helps each of us bring our unique backgrounds, skills, and experiences to the work we do as a team, and to the products, services, and experiences we offer our clients around the world.

EOE Statement

LUMA Institute is committed to being an equal opportunity employer.  For each job opportunity at LUMA, we consider all qualified job candidates without regard to age, race, color, ancestry, national origin, religion, disability, gender, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable law. We look forward to receiving your application.

EOE/Minorities/Females/Vet/Disability – The “EEO is the Law” poster, prepared by the Equal Employment Opportunity Commission (EEOC), summarizes these laws and explains how an employee or applicant can file a complaint if s/he believes that s/he has been the victim of discrimination.

EEOC’s poster is available in English, Arabic, Chinese and Spanish. To view the “EEO is the Law” poster, click here:  https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf